Refund policy

Returns and exchanges

You may request a return or exchange of eligible products within 14 days of receiving your order. Items must be unused, in their original condition, with their original packaging and seals intact.

Opened beauty products

For hygiene and product safety, skincare and makeup products cannot be returned for a change of mind after use, opening their sealed original packaging, or breaking their protective seal. Opening the outer delivery carton alone does not prevent a return. This restriction does not remove your rights if an item is defective, damaged or incorrect.

Defective, damaged or incorrect items

Contact us within 30 days of receipt to request a replacement or refund for a defective, damaged or incorrect item. Ribra Beauty covers the related return and replacement delivery costs. We resolve these requests within one week of being notified, without limiting any further statutory rights.

How to request a return

Use our Contact us page and provide your order number and a description of your request. Photos of a problem can help us assist you. We will provide the return instructions and address; please contact us before sending an item.

Return costs and refunds

For eligible change-of-mind returns, the customer pays the delivery and return shipping costs, as permitted by Egyptian law. Any return shipping charge will be explained before collection is arranged. No restocking fee applies.

For change-of-mind returns, the amount due is refunded within 7 days after we receive the returned item. Cash-on-delivery payments are refunded in cash or by another method agreed with you. Store credit is optional, not a compulsory replacement for a refund.

This policy does not limit your rights under Egyptian consumer protection law.